Hours: 8:00 am to 5:00 p.m. C. S. T. Monday - Friday
Ordering: Telephone.............................662-796-7373
Fax........................................662-796-7374
E-mail....................................service@eaglerod.com
Payment:
Cashier’s check, company check (upon approval), COD, Mastercard, Visa, and bank wire transfer accepted. Orders paid by credit card must be shipped to the billing address of the card holder. Personal checks require shipment to be held for two weeks for check to clear the bank. We will accept company checks with proper credit approval from our credit department. All orders outside of the U.S. must be paid in advance, no COD.
Shipping:
Shelf stocking orders are normally shipped the same day via UPS or Fed Ex if received by 3:00 p.m. CST. We also use truck freight lines on larger orders. Shipments are F. O. B. Southaven, MS. Full freight credit is allowed on orders of $3500 or more (excluding cast crankshafts). All expenses resulting from refused shipments are the responsibility of the customer. Full payment of this amount is required before further orders will be shipped. No drop-shipments.
Returns:
If you are not completely satisfied with any product purchased from Eagle Specialty Products, Inc., you may return it freight prepaid in new and unused condition within 30 days of purchase for a full refund. Contact our returns department for a return authorization number prior to returning any parts. A copy of the original sales invoice must accompany all returns. No returns allowed on custom or special order parts.
Important Notice:
Except as otherwise described as herein, Eagle Specialty Products, Inc. merchandise is sold without any expressed or implied warranty. Eagle Specialty Products, Inc. shall not, under any circumstances, be liable for special, incidental, or consequential damages including, but not limited to, damages or loss of any property or equipment, loss of profits or revenue, cost of purchased or replacement goods, or claims of customers of the purchaser which may arise and/or result from the sale, installation, or use of these parts. Eagle Specialty Products, Inc. reserves the right to alter the design or initiate product changes without incurring liability or obligation with respect to similar products previously manufactured.
Stock Adjustments:
Stock adjustments are allowed provided an offsetting order of double the value of the return is placed at the same time. Contact our returns department for a return authorization number prior to returning any parts. All returned merchandise must be in new and unused condition and must be current stocking items.
Guarantee:
All Eagle Specialty Products are guaranteed to be free of defects in original material and workmanship. This guarantee is limited to and shall not exceed a period of one (1) year from the original date of purchase. This guarantee is void on all products that show evidence of misapplication, heat, improper installation, abuse, lack of proper maintenance, or alteration from it’s original design. Eagle has no control over the assembly and/or modification of components in an engine. Eagle’s sole obligation under this guarantee is to repair or replace the defective product, or refund the original purchase price, at it’s sole option. There is no further guarantee, either expressed or implied, by Eagle Specialty Products, Inc. or it’s agents or representatives.
Warranty:
Standard weight 4340 steel cranks and H-beam rods with optional ESP Armor finishing process come with a twelve (12) month limited manufacturers warranty. Contact our sales department for further details.
Pricing:
Pricing is subject to change without notice.
